My bank would have happily released the $150 if I had been able to get a copy of my bill upon check out. I submitted a request for a copy of my bill via the website and never got a response even though they say they will get back to you within 3 days. I requested a copy of my bill and was told that since it was zero dollars, that they could not provide me anything, which I know is incorrect. The hotel staff just refer you to the billing department (who does not answer the phone) and who does not return phone calls after leaving a message. Then, I had to wait for the refund of one night to be put back into my account only to have the authorization for incidentals (which is $150) remain on my account for the full 10 days. First off, I was charged for one night when my stay was supposed to be complimentary. ![]() ![]() From the beginning, it seemed like there was misinformation from the staff at the hotel on several things. I wasn’t too impressed with the stay at this location.
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